Thank you for your purchase. We hope you are happy with your purchase. However, if you received damaged or defect product, you may return it to us for
an exchange only . Please see below for more information on our return policy.
All returns must be postmarked within seven
(7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item,
place the item securely in its original packaging please email customer service at admin @scentjourner.com.sg to obtain a Return Merchandise Authorization (RMA) number and instruction on return process. After receiving a RMA number, and include your proof of purchase.
After receiving your return and inspecting the condition of your item, we will process your
exchange . Please allow at least thirty (30) days from the receipt of your item to process your exchange . We will notify you by email when your return has been processed.
The following items cannot be
Any Unsealed Product (except manufacturing defect)
Product Removed from Packaging
Damaged caused by USER/BUYER
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
● Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at: