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Return & Refund Policy

RETURN POLICY

Last updated Jul 01, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you received damaged or defect product, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS
To return an item, please email customer service at admin@scentjourner.com.sg to obtain a Return Merchandise Authorization (RMA) number and instruction on return process. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase.
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least thirty (30) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS    
The following items cannot be exchanged:
 
     ●     Discovery Set   
     ●     Any Unsealed Product (except manufacturing defect)   
     ●     Product Removed from Packaging    
     ●     Damaged caused by USER/BUYER   
 
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.     

QUESTIONS
If you have any questions concerning our return policy, please contact us at: 
admin@scentjourner.com.sg