Shipping Policy
Scent Journer’s Shipping Policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1 to 2 business day, and it would take up to 5 business days for the parcel to be delivered.
All shipment will not be process on weekend unless special arrangement have been arrange with our delivery team, or same day express service have been selected.
Shipping rates and delivery estimates
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Standard Local |
3-5 business days (Min. Spend $80) |
Free |
|
Standard Local |
3-5 business days |
SGD $5.00/- |
|
Standard Local Express |
1-2 business days |
SGD $6.00/- |
|
Local Express Same Day |
4 Hours |
SGD $28.00/- |
Shipment to P.O. boxes or APO/FPO addresses
We do not support P.O. boxes or APO/FPO addresses.
Shipment confirmation and order tracking
Shipment confirmation will be sent immediately once we have confirmed and process the order, the order tracking will be available once the order have been picked up by our courier service provider.
For order tracking you may refer to the email we have sent for tracking status, or you may track the order details at our website here.
Customs, duties, and taxes
SCENT JOURNER PTE. LTD. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Please note that all of our product have been packed carefully and accordance to fragile goods practice, we are sorry if you have received broken or damaged goods.
Kindly reach out to our support team at info@scentjourner.com or you may reach out to via contact form here.
International Shipping Policy
All of our international shipping will be ship via DHL Express.
Enjoy Free shipping with any order above SGD$350.00.
|
Country |
Estimated Delivery Time |
Shipment Cost
|
Handling Fee by DHL Express |
Total Shipping Cost |
|
Australia (AU) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Belgium (BE) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Brunei (BN) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Bulgaria (BG) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Cambodia (KH) |
7 – 28 Business Days |
SGD$25.00 |
SGD$30.00 |
SGD$55.00 |
|
Canada (CA) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
China (CN) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Croatia (HR) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Cyprus (CY) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Czech Republic (CZ) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Denmark (DK) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Fiji (FJ) |
7 – 28 Business Days |
SGD$25.00 |
SGD$30.00 |
SGD$55.00 |
|
Finland (FI) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
France (FR) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Germany (DE) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Hong Kong SAR China (HK) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Hungary (HU) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
India (IN) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Indonesia (ID) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Ireland, Republic (IE) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Italy (IT) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Japan (JP) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Korea, Rep. Of (KR) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Macau SAR China (MO) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Malaysia (MY) |
7 – 28 Business Days |
SGD$18.00 |
SGD$30.00 |
SGD$48.00 |
|
Mexico (MX) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Myanmar (MM) |
7 – 28 Business Days |
SGD$25.00 |
SGD$30.00 |
SGD$55.00 |
|
Netherlands, (NL) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
New Zealand (NZ) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Norway (NO) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Philippines (PH) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Poland (PL) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Portugal (PT) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Qatar (QA) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Romania (RO) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Spain (ES) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Sweden (SE) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Switzerland (CH) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Taiwan (TW) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
Thailand (TH) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
|
USA (US) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
United Kingdom (GB) |
7 – 28 Business Days |
SGD$30.00 |
SGD$30.00 |
SGD$60.00 |
|
Vietnam (VN) |
7 – 28 Business Days |
SGD$20.00 |
SGD$30.00 |
SGD$50.00 |
Returns Policy
For return policy you may refer to this link here for more information.
For more information, email support info@scentjourner.com